Multiple email account issues
We have a shared gmail account linked to Zero. 1+ people have the credentials and can access it. I recently added another personal gmail account and now each user can also see that personal email within Zero.
At times the labels, are also being swapped between the accounts. So my team account will have the labels from the personal account unless refreshed.
This may be expected behaviour, but I am not sure. If someone has access to one gmail, should they have access to all?
However, when I log out of Zero with my accounts and attempt to log back in with the shared email address, my personal email is already signed in and is visible to all again. I can’t actually seem to properly log out of my personal inbox connection to 0.
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Comments3
Adam
Aug 13, 2025
Looks like the multiple account issue is still coming up even after removing the connection.
https://www.loom.com/share/fc55cb5eaac04f2eba3efb9a3c8c0686?sid=22b5201c-1ea5-431b-8e76-03a6947c16dd
Ahmet Kilinc
Aug 11, 2025
Hey Adam,
- for the accounts this is expected behaviour. a limitation with how our authentication is setup. i will raise this with the team and see if we can come up with a solution to it. Otherwise the only workaround is logging out and back in.
- for labels - this is not expected behaviour, the labels should not be shared across accounts and should only be for that particular account. I will look into this and update you here!
- when you mean log out, are you trying to disconnect the 2 accounts from each other? if you are then you would need to go to the settings → connections → click the trash icon on the connection and you’ll be able to remove the accounts being tied together.
let me know if there is anything else you need help with!
Adam
Aug 12, 2025
Thanks for the info. I was able to successfully logout and disconnect the paired accounts (before that hadn’t been working so glad that was resolved).
Will stay on the look out for label updates.